talkmagic.co.uk

Part-Timer wrote:

elamont wrote:I think it's great for a company to stand behind their products. But to get defensive? Now, that's a bit too much.

Oh yes. Person X posts a review saying he didn't like effect Y very much and shop owner Z comes on (often, 'as if by magic') and says how person X is wrong, or must be doing it wrong, because magicians A, B and C all loved it and so on.

Sometimes, it's because X has a grudge or is doing it wrong, but on other occasions, X has a perfectly reasonable opinion and Z is just trying to avoid lost sales.