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Mujician wrote:(after I get my tax return done!)
Mandrake wrote:I started well and put every bit of relevant paperwork in an envelope marked 'Self Assessment Stuff' But there were still some statements missing and I was told by two banks that they no longer send these things automatically, I had to request them via their so called Customer Service Dept at a premium telephone rate.
I pointed out that there's a legal responsibility for us to submit these things and, if they can't afford the postage, they could offer online downloadable PDFs which is the format I use to send them to the accountants.
I got the bum's rush, of course, but in May I'll be bombarding both banks with email requests at daily intervals!!! The result this year is that I need pay no tax but won't get a rebate. Mrs.M, on the other hand will get about £300 back - it ain't fair guys!!!!
Mandrake wrote:I started well and put every bit of relevant paperwork in an envelope marked 'Self Assessment Stuff' But there were still some statements missing and I was told by two banks that they no longer send these things automatically, I had to request them via their so called Customer Service Dept at a premium telephone rate.
I pointed out that there's a legal responsibility for us to submit these things and, if they can't afford the postage, they could offer online downloadable PDFs which is the format I use to send them to the accountants.
As it turned out I ended up having to go to the bank managers office where I explained that a lot of time and money could have been saved, and paper too (producing some sheets of blank paper) if they simply got their act together and just sent me these (waves paper in air) missing statements (missing statements appear on paper) in the first place!
I then left, leaving a book of stamps on their desk.
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