Magictao - Are they still in business?

Can't find a suitable category? Post it here!!

Moderators: nickj, Lady of Mystery, Mandrake, bananafish, support

UK's Online Magic Tricks and Jokes Shop offers kids and beginner magic tricks and jokes. MagicWorld Magic Shop for Magic Tricks World-Of-Magic, Suppliers of quality Magic Worldwide Best prices around! Dude That's Cool Magic Visit Magicbox for all the latest and best effects!

Magictao - Are they still in business?

Postby neil_the_newbie » Oct 2nd, '16, 00:46



I ordered something from MagicTao a while ago and I have still not received it. I have had no replies to any communication I have sent to them. :-(
Does anyone know if they are still in business before I contact trading standards?

neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58

Re: Magictao - Are they still in business?

Postby Mandrake » Oct 2nd, '16, 10:51

Have you tried phoning? If I remember right they are open five and a half/ six days a week and are still sending out regular emails, blogs etc so there should be someone there to take a call.

User avatar
Mandrake
'
 
Posts: 27494
Joined: Apr 20th, '03, 21:00
Location: UK (74:AH)

Re: Magictao - Are they still in business?

Postby neil_the_newbie » Oct 2nd, '16, 11:03

On their contact us page next to telephone it says "Please send us an email." I can't see a phone number. It also says they are relocating so maybe that is the hold up.

neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58

Re: Magictao - Are they still in business?

Postby Mandrake » Oct 2nd, '16, 11:20

Thanks for that, I hadn't noticed the relocation thing, Costas sometimes pops i here so he might spot this thread and get in touch.

User avatar
Mandrake
'
 
Posts: 27494
Joined: Apr 20th, '03, 21:00
Location: UK (74:AH)

Re: Magictao - Are they still in business?

Postby neil_the_newbie » Oct 13th, '16, 17:53

A note to anyone reading this. In my opinion you should be very cautious about ordering from MagicTao. As they did not respond to my communications I had to post on one of their Facebook pages (it seems they have 2). I eventually got an apology and they said they would include an extra pack of cards. Since then they have ignored all further communication and I noticed from Facebook someone else has waited 3 months for a product (and was still waiting at the time of his Facebook Post) and MagicTao were ignoring his messages and emails also.
I don't want to bad mouth a company who might have legitimate problems but their is obviously an issue with MagicTao. I still haven't received my order. Next step is trading standards tomorrow.

neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58

Re: Magictao - Are they still in business?

Postby bmat » Oct 13th, '16, 18:01

There is no excuse. Such a simple matter to say, sorry, due to difficulties we are unable to process your order here is your money back. They have your information from the payment. I assume they collected the payment. Sorry no excuse.

bmat
Elite Member
 
Posts: 2921
Joined: Jul 27th, '07, 18:44
Location: Pennsylvania, USA

Re: Magictao - Are they still in business?

Postby neil_the_newbie » Oct 13th, '16, 18:10

There are others that have posted on the Cafe with the same issue.

neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58

Re: Magictao - Are they still in business?

Postby neil_the_newbie » Oct 13th, '16, 18:21

I have began a dispute with PayPal in an attempt to get my money back.

neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58

Re: Magictao - Are they still in business?

Postby mr invisible » Oct 14th, '16, 14:35

Don't wont to disrespect no one here, but have been buying from the internet for over 8 years, but never have i ordered from the above mentioned, so can't really judge them.. Sadly have heard lots of issues dating back over 5 years though... :(

MEMBER OF THE SHEFFIELD CIRCLE OF MAGICIANS.
Is magic really real ??
User avatar
mr invisible
Advanced Member
 
Posts: 1118
Joined: Feb 21st, '12, 17:05
Location: Belper, Derbyshire. [ 47-SH]

Re: Magictao - Are they still in business?

Postby Mandrake » Oct 14th, '16, 18:38

Aiming this at nobody in particular but, as with other posts about suppliers, can we please stick to facts and avoid guesses or conjecture. Most suppliers have issues from time to time and I've experienced less than super service from some of the ones in the UK - unanswered emails, delays in supply and even the wrong stuff being despatched on occasions. Inevitably there have been reasons for these issues, some acceptable but some not so. Where we have to be careful is in publishing over critical posts which could leave TM facing threats of legal action. There have been posts in the past raising queries and, out of the five we investigated, three were purely malicious fabrications with two made by a disgruntled former employee and one made by a competitor. The other two were resolved but despite inviting the complainants to post the outcome they seemingly didn't bother.

User avatar
Mandrake
'
 
Posts: 27494
Joined: Apr 20th, '03, 21:00
Location: UK (74:AH)

Re: Magictao - Are they still in business?

Postby neil_the_newbie » Oct 15th, '16, 12:28

Interestingly this is also on Facebook

Note from Mods:
Sorry, that link has had to be removed for exactly the reasons stated above, also the details are not current, they are 6 months old. Whilst we have full sympathy for anyone with such problems, they aren't something which TM can do anything about. To prevent further escalation, this thread is now locked.


neil_the_newbie
Full Member
 
Posts: 94
Joined: Apr 16th, '09, 11:58


Return to Miscellaneous

A web site set up to sell my book, THE STRIPPER DECK, and future magical/mentalism titles. Web Design for Magicians Sorcery Shop - Home of the ITR Best prices around! Manufacturer of modern & unique magic apparatus! Playing Cards for Magicians Aeternum Servare Secreta

Who is online

Users browsing this forum: No registered users and 2 guests