Hade wrote:Siege,
Retain proof of postage for every order.
You can pick up a claim form from your local post office and claim your losses.
However, they don't compensate your postage costs.
Also, I've had them insist on only paying out the trade price of the items, despite the end product being sold for a higher amount.
It's a right pain, but you at least recover most of your losses.
Been there, done that loads of time.
VERY hit and miss. In fact, so hit and miss that I just don't bother anymore.
With up to 40 parcels going out in a day, it takes the local P.O. about an hour to get through the parcels doing proof of postage. And with people (customers) only prepared to pay 1st class, it's not worth my time and effort to wait a whole hour in which I could be earning money.
It's gotten to the point that I just can't be bothered with Royal Mail at the minute. And to boot, I've just heard that there's more strikes early October. Joy.
With all the monies I've lost through postage and re-shipping this year, I could have bought a van and delivered them myself.
Bah, Humbug!