talkmagic.co.uk

Hm, that may be the case, but they should at least honor their paying customers' emails. They should at the very least explain the hold up/apologize, and make it known that they still exist.

Indeed - when I raised the issue in public, over on the magicbunny forums (which Wayne Clancy hosts), he was very quick indeed to break his silence, and confirm that he had sent the goods, and held stock himself.

If the situation *had* been different, though, all it would have taken was an initial email (or even some clarification on the website) advising that delivery would be delayed - I'd have been more than happy with that.

Sadly, Wayne chose not to answer emails, not to despatch my goods, and to issue an immediate refund - in what seems to be an attempt to sweep the matter uner the carpet - when I complained loud and long in public about his terrible service.

As you'll see from this thread, and the one on MB - not one single customer of Wayne's has spoken out, confirming an experience of him providing great (or even adequate) service.

I will be avoiding Wayne Clancy and magicmart.co.uk like the plague from here on in, and would suggest others consider his trading history, before placing their hard-earned cash into his hands.

Sorry that my first post is a bit of a negative one, but I picked up on this thread having placed an order with Magic Mart.

I ordered Classic Collection 2 by Harry Lorayne nearly 2 weeks ago and still no sign of it. I've sent four chasing emails to Mr Clancy and his company, and no reply (despite the fact they were very quick to reply when I placed my order!) Does anybody have an active phone number for this company, assuming it's still in business?

Needless to say, I wish I'd been registered with this site before I'd placed the order, hopefully I can get my money back through the credit card company.

Right, I'll go and introduce myself in the relevant section!!

Paul

Interesting! I just posted about this on the MB boards and now the site seems to be down, I wonder of the two are connected!!!!

Goldenboy wrote:Interesting! I just posted about this on the MB boards and now the site seems to be down, I wonder of the two are connected!!!!

Magicbunny goes down occasionally. This is nothing unusual.

Hi Paul,

So sorry to hear you've fallen foul of a Magicmart.co.uk order also.

I've pm'ed you Wayne's contact number (though when I tried to contact him on it, it was just going to voicemail, and he never returned my call...)

In my case, Wayne Clancy immediately refunded my payment, although I rather suspect this was because I made such an example of my experiences with him across on MagicBunny.

As you say, it's rather odd that MB has gone down, just as yet another dissatisfied customer of Wayne's complains in public (and Wayne Clancy just happens to host their forums....we shall see!)

My personal advice, if it helps, would be to attempt to claim your money back (assuming you paid via PayPal, or on a credit card).

I truly hope all of these experiences, both here, and on the Bunny, serve as a warning to future potential customers of MagicMart.co.uk / Wayne Clancy

I wish you all the luck in the world, in resolving your issues, Paul.

Rob

I also had problems with Magicmart.

I placed an order and it still hadn't arrived within 2 weeks.
I sent emails but got no reply and so tried to dispute the claim using Paypal only to be told that this couldn't be done and so finally decided to escalate the claim - leaving it in the hands of Paypal.
Fortunately I did receive my item but it had only been shipped the day after I escalated the claim.

The site has some of the best prices but not the service to back it up which is a shame.

Hi all,

As many people are saying, This issue has seen many pages on MB.

Im not sure if im allowed to mention a VERY reliable online magic shop on this site. (It says no adverts on the sticky)

However, I have used the same site for ages now and the service is FIRST CLASS!

Once you order you are looking at about 3 days before you receive your delivery. If there are any problems (i had a dud battery on a purchase) They actually answer the phone and send out the replacement as quickly as a new purchase.

I realise i am new here but I would really like to let the masses know of the site of which i speak.

Ill have a look around teh forums and see if i can mention them on here.

If however in the meantime you wish to know how to access such great service, just drop me a PM.

Alec

Thanks so much for your help Rob, I've asked the Credit Card company to pursue the matter so fingers crossed.

kobain wrote:Hi all,

As many people are saying, This issue has seen many pages on MB.

Im not sure if im allowed to mention a VERY reliable online magic shop on this site. (It says no adverts on the sticky)

However, I have used the same site for ages now and the service is FIRST CLASS!

Once you order you are looking at about 3 days before you receive your delivery. If there are any problems (i had a dud battery on a purchase) They actually answer the phone and send out the replacement as quickly as a new purchase.

I realise i am new here but I would really like to let the masses know of the site of which i speak.

Ill have a look around teh forums and see if i can mention them on here.

If however in the meantime you wish to know how to access such great service, just drop me a PM.

Alec

you can review dealers in the review section.
This thread isnt the right place to do it, as this is about peoples issues with magicmart.

I've just noticed a link to Magic Mart at the bottom of this thread, the strap line being Great Service, Great Prices!

What a joke!

Hi All

Created an account to moan about magic mart too.

All I wanted was a couple of packets of cool looking playing cards.

Ordered from magicamart over a month ago and still no goods. I emailed 2 weeks later, but no response. So I thought I'd google 'magicmart scam' and look what I found!

I'm chasing the money through the payment systems, the credit card company seem happy to help, but there are processes to follow. My loss is only a tenner, but I've got barristers in the family who will put in the small claims forms in for me.

Might be able to repossess the URL at least and stop the scam.

Cheers all
Stephen

My comments are made in general terms as I have never had any dealings with the business in question and cannot comment upon the details, however the subject of the thread has raised some interesting questions.

For any online dealer (in anything) reputation is of the utmost importance. No company can get EVERYTHING right ALL of the time, but when you do get it wrong then communication is the answer. Customers are usually happy if they know what is going on. Stonewalling is probably the worst thing you can do because this generates uncertainty and suspicion, and that causes discussion threads such as this one.

There seems to be a proliferation of on-line magic dealers at the moment and the vast majority are merely supplying tricks from magic wholesalers - the sort of stuff that you can buy on thousands of other magic dealers websites. This means that they are in direct competition with every other magic dealer selling the same stuff. So to compete they have to be the 'cheapest' or the 'quickest' or both!

So how do they make money? Well one way is by keeping a very small stock and ordering on a 'just in time basis' as someone has already said:

Some magic dealers simply put in every item their wholesalers supply and don't keep much, if any stock. Then when you order products they only then order from their wholesaler.

Imagine the cost of having say 10 of each 500 product items is your store room, some of which will be slow sellers!

Some are 'hobby' dealers who like to be known as a 'magic dealer' down their local club and they don't care if they make money.

Anyone can set up as a magic dealer, anyone can set up a PayPal account to take money over the internet. All you need to do is produce a website and buy some stuff from any of the magic wholesalers. What do these people do for the magic community?

Look around for the magic dealers and MANUFACTURERS who have been around for a few years. Look for the ones who actually invent and produce their own effects such as Mark Leveridge or Stephen Tucker, to name but two. They are real magicians with magical brains who produce their own stuff as well as retailing 'brought in' effects. They also go out to magic clubs and lecture and teach magic. These are the sort of magic dealers worth their weight in gold to the magic community. They put a lot into magic and don't just take out from it.

Buying stuff, any stuff that is not just magic, is not just about the price (you can charge what you like if you can't actually supply the item), it is about so much more than that. The experience of buying is all about building up a relationship between client and seller and getting something at a price that you are happy to pay. You want to feel valued as a customer, you most certainly do not want to feel ignored.

Happy customers are any businesses best advert and no business who does not communicate when things inevitably go wrong will have happy customers.

I once read some advice in a 'business book' from the USA - 'Promise less than you can deliver then deliver more than you promised'. That has served me very well indeed over the years.

Keith Hart

so, should talkmagic remove the advert slab to the site? i know its been paid for, however - its also leading its user base to a (what looks like) dodgy, badly run site...

so it could look like TM is saying 'its ok'...not stirring the pot, but i think its worth investigating/looking at...

After my own experiences with Magicmart.co.uk and Wayne Clancy, I have to admit that it does sit uneasily with me, seeing his advert here, and knowing that he'll be getting a click-through from TM members who may be unaware of the issues his customers have experienced.

Even more galling is the fact that Clancy's tag line is so prominent within the advert - 'Great Service/Great Prices'.

Well, the prices are certainly good, but if you either never receive the goods (as with many customers), or have to wait in excess of three months for them (as with a a small number of others), then I'm afraid the whole 'Great Service' claim is nothing but a blatant lie on the part of Magicmart.co.uk

I'd suspect that Wayne Clancy's paid-for advert will not be renewed in any case, but would still feel happier with seeing it either amended or removed altogether, in order to prevent others fromhaving to endure the 'Great Service' on offer