talkmagic.co.uk

Exactly, they are quite happy to take your money, but after that you're out on a limb. I sent some polite emails and had no response so I'm just going to bomabrd them by sending the same email 30 times a day until they reply.
The frustrating thing is when you visit the 'my account' part of their website, it doesn't give you a desptach date as good sites like Amazon do, it say that if you call the customer "care" line they will speedily sort out your problem!!!!

They don't even answer it!

I don't want to add salt to wounds anywhere, but an £85 order Mrs Seige made on Friday has arrived today!!! (I only know this because I had to sign for it).

Just upset it's not for me

You're very lucky. It's like the national lottery. You gamble your money and you're very lucky if you get something!

Well, I warned Mrs Seige about your post on Friday, to which she exclaimed "Ooooops! Too late!"

This won't do much to reduce your blood pressure but both my Sons use iwantoneofthose often and deliveries have always been within a day or two. Sorry....

I can only surmise that they have a "Pc World" attitude to customer service. If things go right, you're fine but if they don't you're up the Swanee without a paddle.
Even if I wanted a refund and buy it somewhere else, there's no one to contact to do that!
Three times someone was supposed to call me back, now I'm barraging them with emails until they reply. I've sent 40 this morning. Surely they can't ignore that?

And the sales department is not a sales department. They are a call centre who are hired to do the job and nothing to do with the company.

40 emails, eh? Let us know what response you get (if any).

I spoke to the only people you could talk, the company that does their Public Relations and told them the sort of (lack of) service I was receiving.
They said they would get someone to ring me. No one has.

Eventually I rang the UK number which deals with their International orders. No delay, no hold adverts - someone answered!!

He checked and said that the item I ordered has been in stock all along and said they were "snowed under".

I decided to add to the "Testimonials" on their site and it wasn't another glowing review. Very harsh and very true and then all of a sudden I got this standard email:


Thank you for your email. I am sorry for the delay in responding to your
query.

As your items are in stock and available for picking, your order should
be despatched shortly and arrive in time for Christmas.

If you require further assistance please do not hesitate to contact me.

Kind Regards

Louise Frankton
Customer Services Consultant


So no reasons for the delay and still no solid date as to when the goods will arrive. I just hope this bunch of cowboys send the right item.

This is what I sent, to the point, I think:




"With reference to the order below, I am now a rather angry customer who has not received the goods ordered (despite paying a delivery charge, I have actually had some goods delivered from more reputable companies and with free delivery) and am infuriated with the downright ignorant refusal to communicate with me and give me the simplest of answers to the simplest of questions: Will I receive this order before Christmas?

I have sent numerous emails, all have been ignored and not even acknowledged, have tried to call your "care" line which is never answered (instead I'm subjected to adverts telling me how great your service is) but suprisingly your sales line is miraculously answered even though the people there cannot answer the obviously too-difficult question regarding delivery of my order and claim that my number will be passed on to the relevant department who will contact me. They haven't.

I understand you are busy this time of year but your arrogant attitude towards your customers is unacceptable.

This is the first time I have used iwantoneofthose.com and the experience has not been a good one. I doubt I shall ever be using you again and will tell everyone I know to do the same.

Unless I get some kind of reply from you within the next 24 hours I shall contact BBC Counties consumer programme who deal with companies like yourselves. A reply from somebody would have made all the difference, but other than driving up from Berkshire to Yorkshire, there is no other avenue of communication open to me. I cannot get through on the phone, you never return messages and all emails (including this one no doubt) are ignored.

I think you need to change the department name of Customer Support as this customer has received no support from you at all. It's getting rather near Christmas and I ordered a gift for somebody from you. I almost placed more orders with you as some of your stock would have made good gifts but after this experience, I changed my mind.

If it's out of stock, why not just say so? It's frustrating and ignorant and your website gives no indication as to when it will be shipped. I suggest you have a look at how Amazon operate and pick up some tips."







Stress-inducing and agravating. That's my experience with them. I would like to put what I really think of this god-awful operation but I fear it would result in a life-long ban not just from this forum, but the whole of the internet![/b]

My review is here:

http://www.reviewcentre.com/review287699.html

Just off to do one on my least favourite magic dealer now....

UPDATE:

Sent nearly 100 emails, left 20 messages with their sales department and tried to get through to their care line. No response.
Goods ordered on 6th for Christmas STILL not received (though they reckon it has been sent.). Had to lodge a complaint with Trading Standards as there is no other way to get a response from them.

I would avoid them at all costs from my experience. The worst online retailer and most stressful and expensive (in phone calls being left on 'hold' for hours) online shopping experience I have ever had.

The way a company deals with complaints (or not, in this case) is, to me, a sign of how good they really are. Life is sweet when companies continually do a good job of despatching orders promptly and you receive stuff within a reasonable time, but the true test is when things go wrong. I can't believe they have not even acknowledged you yet; that is terrible. And for what it's worth, I cannot remember the last time a company told me they would call me back and actually did. For some reason, it just doesn't happen - they never call you back.

Finally got a call back from them and they refunded me. (Well said it would go through in the next few days..let's wait and see) This was only after 20 messages left with their sales desk saying I wanted to cancel and about another 20 emails today. Blood out of a stone and the last time I use them. Ever. Even if they sell a David Copperfield levitation kit for £10, I still won't!!

My stress has been relived somewhat (and my faith in the human race who work in retail) by the rather superb Costas at World Magic Shop. A man who could teach IWOOT a few lessons in how to treat customers and someone I will come back to to shop from time and time again. A true gent.

Lord Freddie wrote:...Even if they sell a David Copperfield levitation kit for £10, I still won't!!...

£9.99? You know you would.

You wouldn't get it though.....

I may start a website and take loads of bogus orders, put the money in the bank and let the interest build up and then refund everyone. The interest alone at this time of year would be a good profit for doing nothing.