A bit of a strange one this, but here goes ......

The other day I replaced a pane of glass for a customer as it was cracked (I'm a window cleaner - and no I didn't break it before you ask

When she came to the door - she said that the job wasn't finished and she pointed out that half the putty around the window was missing. Well I was lost for words 'cos I know that I def finished it properly


Well, it wasn't long before I was proven wrong - it wasn't the kids ........ a wild animal jumped up on the window sill and proceeded to eat the putty. I couldn't believe what I was seeing. I ran over and chased the wild animal off, but it was too late - it had already devoured a good quarter of the putty. I knocked on the door and explained to the lady what had happened and if she wanted it sorting out she would have to get some more putty 'cos I'd run out, but I would be willing to re-putty it at no cost.
Well, she was livid - she accused me of trying to rip her off etc and is now threatening me with all kinds of legal action - all over some cr**py putty FFS !!!
Anyone got any ideas where I stand on this, 'cos she ain't listening to a word I say - and anything I do say she won't believe
