talkmagic.co.uk

After waiting for over a week for my next rentals to arrive (again) I decided to give up and cancel my subscription.

The person said to send back the discs I had at home and the subscription would be cancelled. I explained I had not yet received them.

The following day I get an email saying two other films had been dispatched the original ones having disappeared (as if by magic!) from both my rental list and my "at home" list.

It's a pity as I really liked the concept of Love Film but they have become increasing terrible. They seem to have no idea what the hell is going on and it takes ages for me to receive discs.

Does any body use any of the rivals and if so are they any better?

if you miss disks, always report them as missing. Its the only way to get the service.I had a spate of them going missing.. it was always the second pair in a month, never the first, or th ereplacements. I pointed this out to them, as proof that the system was at fault. They must of sorted it out, because everythings been ok since.

I've never been a customer; was always wary that all those deliveries with "Love Film" on them would make my postie suspect I was an enormous consumer of Dutch "Art" movies...

I switched from Blockbuster about 4 years ago because the service was terrible. LoveFilm has never let me down, and they have lots of obscure stuff, like documentaries that have never been on UK TV and educational stuff. Ant, could it be some thieving postie has had sticky fingers?

I had considered this but much like Dale it seems to be intermittent.

The last time my disc was late, I phoned to complain and I received the original they had sent and a new one the following day.

When I post them back they are almost always showing as received the next day but then takes ages for new ones to arrive.

My postie is also quite good, he always goes to effort to make sure we receive parcels, once when we were walking around the block he recognised us and called us over to the van to give us a parcel we had not been in to collect.

Perhaps I'll have to join the darkside, apparently you can buy documentaries and things from iTunes (shudder).

It might be that you've been watching blockbusters that only have limited stock and high demand. People treat rented DVDs like dirt, so the pool of available stock must randomly diminish. Dunno, really.

I use Lovefilm, although I've had no problem with DVDs not arriving I have problems with them not working from time to time which is annoying

I have heard from a few people that it's a bu**er to cancel though :s

I've used them in the past and always found them to be really good. We stopped using them because we just don't really have time to watch enough films to make it worthwhile.

I'd sign up tomorrow if they had magic DVDs. Don't have time for anything else

I joined then 6 months later cancelled. Another 9 months later & I realise they were still taking money from me. I rang my bank to cancel the direct debit & they said it wasn't a direct debit but something by another name which, and get this, CAN ONLY BE CANCELLED BY THE COMPANY TAKING THE MONEY!

Had to get fraud people involved to stop it. I think this kind of thing has been on Watchdog.

russpie wrote:I..they said it wasn't a direct debit but something by another name which, and get this, CAN ONLY BE CANCELLED BY THE COMPANY TAKING THE MONEY!

continuous payment authority. it is linked to your account, not your card so even getting a new card won't stop it. There have been cases of people closing their accounts, only to find that the last payment still goes out and as there are no credit terms, it's an immediate default.

Nasty things. The credit card company won't do anything to help. Nasty people.

I just lost a film credit because I had to return a faulty disc and didn't return the replacement in time to get my second film of the month (I'm on a two-films-one-at-home-at-a-time deal)

Not to mention they have a "add 10 films to your list and get a free credit" deal going on for a couple of weeks which I didn't get because I only added 9 to my list... and it cuts off after week 1, to make you add 10 more

Gah. Let's hope their support people are nice guys

Haven't they just been taken over by Amazon? Or am I getting confused with another outfit?

Our Blu Ray player has a lovefilm app in it, which I thought was going to be great, but sadly it's not the same kind of business model as the dvd rentals, which I find strange.

With the disc only model, you sign up, pay your monthly fee and all discs up to the limitation your fee brings are included with that price.

To stream, you have to have a monthly paid account, and also pay for each new release you want to watch on top of that.


I already have Sky TV and as it is just as easy to connect my laptop to my tv we just use skyplayer.

Mandrake wrote:Haven't they just been taken over by Amazon? Or am I getting confused with another outfit?

Nope, they did indeed get taken over a week or so ago. Here's hoping things don't go downhill because of it (not that I've any problems with Amazon, mind. They somehow always manage to get a large chunk of my disposable income)