talkmagic.co.uk

I have recieved a reply from MT, and they say they will not replace an item that has already been replaced once. Instead, if I send it back they will refund the cost. I would rather have the deck, but I suppose I should be greatfull and take the money.

I will have to visit a bricks and morter shop to get a new stripper deck, where I can check it before I buy it.

Oh well. I can see their point as well as yours, though. Personally, I've always had red strippers. I just thought that it was because most people order ungaffed blue bikes leaving more red ones to strip.

Hi Tomo,

I prefere Blue over Red, just a personal choice, and I thought most gaffed decks were blue, but I see that is not the case as my "frequent flyer" arrived last week in both Blue and Red colours.

Anyway I will still be using MT in the future.

Crikey that's a strange attitude towards customers! If they'd supplied the correct quality item in the first or second place they wouldn't be being asked (or given the chance) to put it right a third time! It sounds as though they rate things according to the amount of trouble involved and then cut off after a certain point. If you can't find a decent bricks and mortar shop to check the decks out before purchase then cards4magic, magicbox, alakazam, emagictricks.co.uk might be the next ports of call. You can usually talk to any of them by phone to explain the predicament and see if they'll check and verify the deck to be as required before despatch.

Thank you Mandrake, I have ordered from emagictricks recently so maybe I could phone them if needs be.

Mandrake wrote:

Crikey that's a strange attitude towards customers!

I agree. I've never had a problem with MagicTrick.co.uk but this seems to be a very big one in my eyes. I've ordered stripper decks from them in the past and they've been full decks of high quality and this is quite clearly unacceptable. Perhaps we should all email them and tell them what we think of this situation (I will probably do this myself when I'm sobre).

Perhaps they're going "down the tubes" like the UK Penguin store (HAHAHA).