talkmagic.co.uk

Hi, I recently purchased the spider pen but I'm getting less than adequate results... I know I must be doing something wrong, but I'm not sure what it is.

Basically, the problem I'm having is that ........I'm trying the floating-dollar trick... I put the dollar on the IT, and .....it does nothing. Similarly, if I attach the end of the IT to a card ..... it can't lift the card up either.... Any suggestings? Am I doing something wrong?
(Some text edited out by Mods to avoid exposure)

There are a few possibilities:

a) Are the batteries in?
b) Are they the right way round?
c) Are they good batteries? Some Pens have been known to arrive with dud batteries.
d) If all of the above are OK then it might be a faulty Pen and will need to be returned.

This does sound like a battery problem, you dealer should be able to get the official spider pen batteries for you.

Hmmm... Well, I just got it not long ago, so I hope the battery is OK.

Maybe I should clarify that it CAN lift up smaller items such as a small piece of scrap paper (any by 'lift up' I mean, attach the wax to the paper, then turn the motor on). It can't do this for heaver items (such as a dollar bill).

Also, the instructions and advertisments claim that if you attach the wax to a wall, for example, you can place a dollar-bill on the IT, and have it float. This part works OK. But, they also claim that you can make the dollar-bill float towards you. This part does not happen. When I switch the motor on, the bill just stands still. Nothing floats towards me, unless by gravity (that is, if the IT connected to the wall is higher than the pen, creating a downhill slope with it IT).

Is this normal?

(Sorry if I sound like a grouch, by the way, it's just that I had very different expectations of the product )

Cheers,

It will float towards you, as per the manufacturer's instructions, it's just you're not doing it right. Read your instructions VERY carefully and you'll probably see what you're doing wrong.

I don't think it advises you to lift anything by connecting the end of the IT to it - surely that would draw attention to the pen?

You need an anchoring point for the IT before using this product as described. It's not a weight-lifting machine.

Have you put the switch cap back on with the notch in it facing the clip and the IT is coming out through it?

I'm not sure if that could be you're problem or if the IT would snap in that case...