by seige » Nov 4th, '07, 20:07
Well, as a retailer, I supply downloads and passwords...
And more often than not, when a customer complains they've not had a PDF or password, it's down to the fact that the email has gone into their spam/junk/bulk email.
And, not once have I had a customer apologise when they discover that in their week-old junkmail is their PDF download—even though they've called me all the names under the sun!
Therefore, I would suggest checking that...
1. You supplied Dave the correct email address
2. The email/confirmation/pdf isn't sitting in your junk mail
3. Your email service can allow attachments
Dave is one of the good-guys. Although he's a busy bunny, I am sure this is an oversight.