A lot of people do forget that I am here possibly because I am more "low profile" than most dealers! So you can be forgiven!
I am actually here at 8am in the morning, answering emails, & recieving phone calls & sometimes receiving the early bird customers! I finish at 7pm, (that's when I close the shop officially) although on one occasion I was here with a customer at MIDNIGHT! But I often work through the night, & still answer emails at 2 - 3 in the morning at times!!
One of my recent customers (Dave from Wales) sent MORE than the price of an item, when I pointed it out to him he wrote:
Thank you Mike,
to be honest, you give such a fast, professional & friendly service, I'm not really too bothered about a few quid.................
I wrote back:
Kind comments about my service, are worth more than ANYTHING , & are truly appreciated, because I know that I try extra hard to please, & do go the extra mile.
I can't ALWAYS be cheaper, BUT I can ALWAYS be relied on!!
If I say I've "Posted it" then I have.
I'll reply to emails as quickly as I possibly can, usually straight away, or inbetween serving etc.
I CHECK everything BEFORE despatch (prop wise).
I'm very fussy over the packaging of the orders, I don't just "Sling things in a envelope" when it's an expensive book for instance. It would be very carefully packaged, to ensure no damage in transit.
I won't say a thing is good if (In my opinion) it's c*** (not the best)!
If you ask a question about a trick, I WON'T be "Vague" I'm a magic dealer NOT a politician!!! (I'll tell the truth!)
I battle with suppliers constantly, on behalf of ALL OF US regarding the garbage that is SOMETIMES churned out, & HYPED up.
Confidence & trust are gained (& earned) very slowly. The opposite is gained & DESERVED very quickly!!!!!
Best Magical Wishes
Mike
"Trying hard to serve you better"
www.mikedanatasmagicstudio.co.uk