seige wrote:Royal Mail has cost me/NUMS about £300 in lost orders since September.
The answer when making a claim? "YOU SHOULD HAVE PAID FOR RECORDED". Now, try telling my CUSTOMERS that!
Makes me very angry!
Plus, standard parcel service used to take 24/48 hours. Now it can take up to 2 weeks!
Hi Seige (and anyone else with Royal Mail issues)
I'm a subpostmaster (so I work for the Post Office rather than Royal Mail directly) and can help with a few points:
1) All 1st, 2nd and Recorded mail is covered for £ 32 pounds in case of loss. The fact that it is recorded makes NO difference. Recorded = signature, that's it. As long as you have a receipt, you can claim.
2) It costs nothing to get a proof of posting at the post office. In fact, if you get a stack of cards beforehand you can just write them out (housenumber/postcode) before you go then just get a stamp/signature there. These make it far more likely that your claim will be honoured. and it's free.
3) Standard parcel hasn't taken 24 hours for a very long time. 3-4 days is normal. However it is worth knowing the post rates: for example at 1100g first class is cheaper than standard parcel.
4) Be aware of the current size rules. If your parcel is A4 size but less than 1 inch thick, it is about half the price of something the same size but more than 1 inch thick.
If there's anything I can advise on, please feel free to PM me.
Ian