
Big moan about ever increasing 'customer feedback' requests. It seems to me that as soon as I make contact with a website or service provider by e-mail or phone, they want me to rate their performance, by filling in long winded and very irritating questionnaires. Our accounts software provider always does this after any contact is made but they don’t even send the questionnaire, you have to log in and complete it.
Now I know I'm a grumpy old f@rt most of the time but as far as I'm concerned, if they haven't done the job right or I'm not happy then I don’t need to wait for a questionnaire, I'll blo*dy well tell them! If they've done the job right then that's only what they're supposed to do and they don’t need to be patted on the back like a puppy clamouring for constant praise. I contacted Customs & Excise recently over a very trivial matter and in return received a request for feedback on how useful the answer was etc. I was about to point them in the direction of Hades but thought better of it and said they were just wonderful in every respect. Nobody in their right mind should upset the Customs & Excise as they're likely to get a surprise 4am visit with latex gloves and, if you're very lucky, KY Jelly being heavily involved.
On the way back to work at lunchtime I got stuck behind a large van with a sticker on the back doors proclaiming, quite correctly and showing an excellent grasp of physics, 'If you can't see my mirrors, I can't see you.' Whilst I have no problems with the accuracy of this statement, my immediate thought was 'So what?' Does that mean the driver can ignore the rules of the road, the Highway Code and drive like an idiot with full justification? As far as I'm concerned, all vehicles with poor rearward vision should be driven as though there were a vehicle in close proximity anyway.
OK, I've had a couple of my little pink pills and I feel much better now, thank you…..just don't get me started on Heavy Goods Vehicles taking 20 minutes to overtake other HGVs on the M6...