by IAIN » Feb 28th, '07, 10:56
i kinda agree with both of you actually...
the sorting office said "the onus is on the sender..." so a big fat "not my problem" from them...
but....and i've had a zilch response from Royal Mail on this, i have asked the question that if i send something, i put it in a postbox or go to the post office, i hand it over, you take it along with some money for doing so - and somehow, it gets LOST....where and how does it get lost? and by lost, do you mean some little sod fancies something for nothing?
but, as the company can claim it back (i had a very good service from magicshop.co.uk over a missing package) then...really...yeah, credit, or re-sent goods if im honest...i'd do the same if i were running a shop...
AND as i regularly spend my moolah at this shop too, i felt that they could of just rattled me off a quick e-mail...and ok, i can stand losing £18 quid at the end of the day, but, it was more the bad communication that got up my nose rather than some flash paper, and some zodiac cards and other bits n bobs...
ah...rant over....Post Office, if you're reading this - you are absolute merde...(hope swearing in french is passable...)....